Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@gifting-u.com. Please note that returns will need to be sent to the following address: 15 Triq il-Villegaignon, Mdina

Unless otherwise agreed, customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping service, as we cannot be held responsible for items lost during return transit.

You can always contact us for any return question at info@gifting-u.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as:

• Perishable goods (e.g., food, flowers, or plants)

• Custom or personalized products (e.g., special orders or made-to-order items)

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards.

These exceptions are in accordance with Article 16 of Directive 2011/83/EU on consumer rights.
Please contact us if you have questions about a specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with EU consumer protection laws.

As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and inform you if the refund has been approved.

If approved, you’ll be refunded using the same payment method you used for the original transaction, unless we have expressly agreed otherwise. Refunds will be processed within 10 business days after approval. Please note it may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@gifting-u.com.